How Can We Help?
Our support team is here to help you get the most out of the Aurin Solutions platform. Reach out and we'll get back to you promptly.
Contact SupportSupport Channels
Email Support
Our primary support channel. Reach out for technical assistance, account questions, billing inquiries, or any other help you need.
customer@aurinsolutions.comKnowledge Base
Browse our comprehensive documentation for guides, tutorials, FAQs, and best practices for using the Aurin Solutions platform.
Coming soonSystem Status
Check the current operational status of all Aurin Solutions services and view recent incident reports.
View Status Page →What We Can Help With
Getting Started
- Account setup and onboarding
- User invitations and role assignment
- Initial platform configuration
- Data migration assistance
Platform & Features
- Scheduling and visit management
- EVV and visit verification
- Billing and claims processing
- HR and caregiver management
- Reporting and analytics
Technical Support
- Login and authentication issues
- Integration troubleshooting
- Performance and connectivity
- Mobile app support
- API and developer resources
Account & Billing
- Subscription and plan changes
- Invoice and payment questions
- Account cancellation
- User and permission management
Response Times
| Priority | Description | Target Response |
|---|---|---|
| Critical | Service outage or data loss | Within 1 hour |
| High | Major feature impaired | Within 4 hours |
| Normal | General question or minor issue | Within 1 business day |
| Low | Feature request or feedback | Within 2 business days |
Need Immediate Help?
Our team is ready to assist you. Email us and we'll get back to you as quickly as possible.
Email customer@aurinsolutions.com