Support
How can we help?
Our team is here to help you get the most out of Aurin Solutions products. Reach out and we'll get back to you promptly.
Channels
Support channels
Email Support
Our primary support channel. Reach out for technical assistance, account questions, billing inquiries, or anything else.
customer@aurinsolutions.comKnowledge Base
Guides, tutorials, FAQs, and best practices for getting the most out of Aurin Solutions products.
Coming soonSystem Status
Check the current operational status of all Aurin Solutions services and view recent incident reports.
View status page →Topics
What we can help with
Getting Started
- Account setup and onboarding
- User invitations and role assignment
- Initial configuration
- Data migration assistance
Products & Features
- Platform and feature questions
- EVV and visit verification (HomeCare OS)
- Billing and claims processing
- Reporting and analytics
Technical Support
- Login and authentication issues
- Integration troubleshooting
- Performance and connectivity
- API and developer resources
Account & Billing
- Subscription and plan changes
- Invoice and payment questions
- Account changes
- User and permission management
SLAs
Response times
| Priority | Description | Target response |
|---|---|---|
| Critical | Service outage or data loss | Within 1 hour |
| High | Major feature impaired | Within 4 hours |
| Normal | General question or minor issue | Within 1 business day |
| Low | Feature request or feedback | Within 2 business days |
Need immediate help?
Our team is ready to assist. Email us and we'll get back to you as quickly as possible.