Privacy Policy

1. Introduction

Aurin Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our home care management platform and related services (the "Services").

2. Information We Collect

We may collect the following categories of information:

• Account Information: Name, email address, phone number, company name, and role when you register or contact us.
• Usage Data: Information about how you interact with our platform, including log data, device information, IP addresses, and browser type.
• Protected Health Information (PHI): When processing data on behalf of covered entities, we may handle PHI governed by HIPAA regulations and our Business Associate Agreement.
• Payment Information: Billing details processed through secure, PCI-compliant third-party payment processors.
• Communications: Records of your correspondence with us, including support tickets and feedback.

3. How We Use Your Information

• Provide, operate, and maintain our Services.
• Process transactions and manage your account.
• Improve, personalize, and expand our Services.
• Communicate with you about updates, security alerts, and support messages.
• Comply with legal obligations, including HIPAA requirements.
• Detect, prevent, and address technical issues or fraud.

4. Data Sharing & Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Trusted third parties who assist in operating our platform (hosting, analytics, payment processing) under strict confidentiality agreements.
• Legal Requirements: When required by law, subpoena, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.2+ in transit, role-based access controls, immutable audit logging, and regular security assessments. For more details, see our Security Overview.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide Services. We also retain data as necessary to comply with legal obligations, resolve disputes, and enforce agreements. PHI is retained in accordance with HIPAA requirements and our BAA terms.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Data portability.

To exercise these rights, contact us at customer@aurinsolutions.com.

8. Cookies & Tracking

We use essential cookies required for platform functionality and optional analytics cookies to understand usage trends. You may control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page with an updated "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Aurin Solutions
Email: customer@aurinsolutions.com